FAQ

Yes, of course. We are fully licensed and insured and comply with all DOT regulations.

Yes, we would appreciate it. Firstly, we don’t want to send a truck too big, as it is tougher to park, or a truck too small so that 2 trips would need to be made. Therefore, by providing an accurate list of items, we will send a truck that is just the right size. Additionally, we also need a proper list of items, so we can estimate the time needed to complete your job and not be late to our next appointment. Please keep us in the loop if you end up having more things the day before. Just shoot us a quick email with an updated list. Do not forget to include a rough box count in your list.

It’s best to start planning as early as possible to ensure a smooth and stress-free process. We suggest that you contact us 2–4 weeks prior to your move, depending on the complexity and size of your move.

The ideal timeframe for scheduling your move can vary depending on various factors, such as the distance of the move, the time of year, and the availability of moving services. For a more detailed discussion, we invite you to visit us for a consultation or give us a call.

Morning appointments start from 7AM-10AM (you can pick any time within that window), and require a one-hour window for the movers to arrive. If you book us for 9 AM, expect your team to show up between 9-10AM. All afternoon time slots start after 2 PM, and require a 3hr time frame for movers to get to your pickup address. This means that if you schedule us for 2PM, you can expect the movers to arrive at your pickup address anytime between 2PM-5PM. This 3-hour time frame serves as a cushion for traffic getting to you, as well as a delay caused by any unforeseen circumstances that took place at a previous job.

Unfortunately, no. Movers are required to comply with Department of Transportation regulations, which strictly prohibit the transportation of any individuals other than the company’s official employees in the moving truck.

Maxi Moving includes the following in the hourly rate:

• Mattress covers are complementary with every move
• Proper packaging of all TV’s, mirrors glass table tops
• Professional protection of furniture using moving blankets and tape.
• Disassembly and reassembly (for hourly rates)
• Dollies, hand trucks, door props, tools, truck
• Basic Mover’s Liability Insurance.
• Any size of a truck, 14-26FT.
• Sales tax.

The hourly rate does not include moving boxes, tolls and parking meters unless specifically mentioned in your estimate. Moving boxes can be purchased separately from the truck on the day of the move, and if you need them, we can provide you with a price list. Tolls and parking fees are additional expenses you may need to cover during the move.

Payment will be collected at the drop-off address when three-quarters of the truck is unloaded at your new residence.

We accept Visa, MasterCard, Discover and Amex, cash and certified or cashier’s checks. We do not accept personal or business checks.

Please note that if paying by credit card, the name of the credit card holder must be the same as the name on the moving receipt. For example, if your family member is paying for the move, the bill of lading (moving receipt) must be signed by that person. In addition to that, the person must be present at the drop-off of the address to sign the total bill.

Tipping movers is not mandatory. If you feel that the movers have done an exceptional job, you may choose to express your appreciation by tipping them. On the other hand, if you experience problems or are dissatisfied with the service, you are under no obligation to tip.

Yes, of course we do. We offer moves across the country, from one state to another.

If you wish to cancel your move, kindly provide a notice of at least 48 hours in advance. This allows us to make necessary adjustments to our schedule. Upon receiving your timely notice, we will fully refund your $50 deposit within 2-4 business days.